Presentation Style: Tutor-led Classroom
Duration: 1 Day
Course Time: 09:30 - 16:30hrs
Course Location: Northampton
Cost: Public Courses: £250 + VAT per delegate, £225 each + VAT for two delegates on the same day (call for group discounts)
Closed Courses: please enquire
Click a date to book: No upcoming courses


Problem Solving & Decision Making Training Course Content

Who is the training course suitable for?

Anyone wishing to develop good strong problem-solving skills, which can make a real difference to your career. A fundamental part of every manager’s role is finding ways to solve the problems you face, so being a confident problem solver is really important to your success. Much of that confidence comes from having a good process to use when approaching a problem.

What you will learn on this training course

By the end of this course you will be able to:

  • Understand why problem solving techniques are important
  • Consider popular toolkits to understand the real problem
  • Identify Alternatives for approaches to resolve the problem
  • Understand the process of decision making
  • Create an action plan to implement the best alternative

Course Content

Introduction & Workshop Objective
  • What will we cover today?
  • What do I want from the day?
Problem Solving
  • What is problem solving? Why is it important?
  • The 4 steps to problem solving
  • The Simplex problem solving process
Defining the Real Problem and Alternative Solutions
  • Establish the need for a solution
  • Contextualise the problem, write the problem statement
  • Identify alternative solutions & involve others to find alternative ways to resolve the problem
  • Brainstorm for solutions, what is the risk associated with each alternative?
  • Screening the alternatives to find the best idea
Understanding how we Make Decisions
  • Functions of the brain in making decisions
  • How do we think?
  • 5 Golden rules of decision making
Decision Making Tools
  • Establish which approach is the most likely to solve the problem for the long-term
  • Which is the most realistic alternative?
  • Decision Toolkits to help with decision making
Plan to Implement the Best Solutions
  • What steps should be taken to implement the best alternative?
  • Establish indicators of the success of the plan
  • What resources will you need in terms of people, equipment, budgets?
  • How to effectively communicate and ‘sell’ the plan to others
  • Are you achieving the results expected? Is the plan on schedule?

Additional Information

  • Buffet lunch included and free parking (only provided for courses held at Paradise Training Centre)
  • Joining instructions will be sent prior to attending the course