Presentation Style:	Tutor-led Classroom
Duration:	1 Day
Course Time:	09:30 - 16:30hrs
Course Location:	Northampton
Cost:	Public Courses: £250 + VAT per delegate, £225 each + VAT for two delegates on the same day (call for group discounts) Closed Courses: please enquire
Click a date to book:	No upcoming courses

 

Target audience

Conflict is inevitable in any organisation, and when handled badly it can result in very low morale with employees and both productivity and organisational reputation can suffer.

When conflict is well-managed however, the result can bring some positive and encouraging change which is measurable.

Conflict Resolution training is therefore critical in giving you the best strategy for dealing with conflict.

Course Content

Conflict Management

• What is conflict?
• How conflict evolves and what are the causes?
• What is negative and positive conflict?
• The Conflict Life Cycle

Define conflict and assertive behaviours

• Describe the principles for managing conflict
• State how different styles of communication can be used to address conflict
• Transactional Analysis

Keeping Calm

• Strategies to keep calm
• Emotional Intelligence
• Communicating Confidently
• Influencing

De-escalating Conflict

• Strategies to de-escalate conflict
• 4 steps to de-escalation
• Managing persistent aggressive behaviour
• Negotiating a win-win
• Challenging abusive behaviour

Additional Information

• Buffet lunch included and free parking (only for courses held at Paradise Training Centre)
• Joining instructions will be sent prior to attending the course